Troubleshooting & Problem Solving
- Testing your VoIP Phone
- Problems registering phones online
- Problems making and receiving calls
- Problems with audio and speech quality
- Local Port selection and Using multiple VoIP phones
- Problems receiving incoming calls
- Problems placing outbound calls
- Nuisance Calls
- Receiving Direct IP (SPIT) Calls from numbers like 100, 1001 and IP addresses?
- Virgin SuperHubs
- Port Forwarding: Virgin SuperHub
- Port Forwarding: BT HomeHubs
- What is sipgate's STUN Server?
- Disabling Router SIP ALG
- Changing my phone's Local SIP & RTP Ports
- Why are Touchtones (IVR Key Presses) Not Recognised?
- Supported Audio Codecs and Nominal Bandwidth Usage
- Where can I find my phone's codec settings
- Security Settings: sipgate IP & Port Ranges
- IPv6
- Taking a Screenshot of your Settings
- Opening PDF Files
- Need Some Help? What to do or check before emailing support?