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  1. sipgate basic Help
  2. Setting Up VoIP Phones & Devices
  3. Troubleshooting & Problem Solving

Troubleshooting & Problem Solving

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  • Testing your VoIP Phone
  • Problems registering phones online
  • Problems making and receiving calls
  • Problems with audio and speech quality
  • Local Port selection and Using multiple VoIP phones
  • Problems receiving incoming calls
  • Problems placing outbound calls
  • Nuisance Calls
  • Receiving Direct IP (SPIT) Calls from numbers like 100, 1001 and IP addresses?
  • Virgin SuperHubs
  • Port Forwarding: Virgin SuperHub
  • Port Forwarding: BT HomeHubs
  • What is sipgate's STUN Server?
  • Disabling Router SIP ALG
  • Changing my phone's Local SIP & RTP Ports
  • Why are Touchtones (IVR Key Presses) Not Recognised?
  • Supported Audio Codecs and Nominal Bandwidth Usage
  • Where can I find my phone's codec settings
  • Security Settings: sipgate IP & Port Ranges
  • IPv6
  • Taking a Screenshot of your Settings
  • Opening PDF Files
  • Need Some Help? What to do or check before emailing support?
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