sipgate basic Help

Prepaid billing: Multiple Invoices

sipgate services that include a recurring service fee are prepaid. You're probably familiar with prepaid services from "no-contract" mobile phone plans or prepaid debit cards. 

Prepaid payment allows you to apply account credit through a credit card or PayPal transaction ("Top-up"), which is then used for the payment of sipgate services. Every transaction generates a single payment invoice, which we send to your account's email address.

When you first book a paid service from your account, you're asked to set up Automatic Crediting and to enter your payment details. You're also asked to set up an automatic crediting rule, which determines how often automatic payments will occur and also the value of each individual transaction.

Depending on your automatic crediting settings, you might receive invoices for multiple payments at the same time or in a short period of time. Please read below for a description of two common scenarios where this happens.

It is the beginning of the month and your account has never been credited. The account credit is £0. You've also booked a paid feature to your account, which has a monthly service fee of £9. During the booking process you've set up Automatic Crediting and set it to top up by £10 as soon as your account credit drops below £5.

After the £9 service fee has been deducted from your account credit, the first automatic crediting takes place with a top-up value of £10. You receive a first invoice over £10 and your account credit is now £1.

Since Automatic Crediting was previously set up to activate when account credit drops below £5, there is another £10 top-up to bring the account credit up to £11. You receive a second invoice over £10.

 

 

It is the middle of the month and your account has never been credited. The account credit is £0. You've also booked a paid feature to your account, which has a regular monthly service fee of £9. As it is already the middle of the month, the "pro-rated" (partial) service fee for this first booking is only £4. During the booking process you've also set up Automatic Crediting and set it to top up by £10 as soon as your account credit drops below £5.

After the £4 partial service fee has been deducted from your account credit, the first automatic crediting takes place with a top-up value of £10. You receive a first invoice over £10 and your account credit is now £6. Since Automatic Crediting was previously set up to activate when account credit drops below £5, there is no second £10 top-up required.

At the beginning of the next month, when the first regular service fee of £9 is due, account credit drops below £5 again, and a regular Automatic Crediting takes place to bring the account credit up to £7. You also receive a second invoice over £10.

 

 

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