If you're having trouble using your softphone, the contents of its Debug logs may contain useful troubleshooting information.
Close and re-open PhonerLite. After PhonerLite has restarted, open the Help menu and click on Debug
After replicating the problem at least twice:
- Open the Debug tab;
- Highlight the Debug tab's contents;
- Copy and paste the contents into a text file.
Windows, Mac & Linux OS:
- Open Help --> Enable debug log and click Yes to enable debugging.
- Try to replicate the problem.
- Re-open Help and click on Show Log Dialog.
- Disable Debug Log under Help
Android: Under Advanced Settings a Log can be sent to Counterpath support.
Desktop: Under Help --> Troubleshooting --> Diagnostics --> Advanced Logging choose a problem related to phone calls and audio and click Start Advanced Logging. The log will be saved to your computer.
Under Help --> Troubleshooting --> Support set the Logging Level to verbose and then click View Log
Under Settings --> Edit Program Settings --> Preferences enable Log Network Traffic.
Tap back to the Settings menu.
Under Information there will be a new Logs option.
In Media5-fone's settings open the SIP Traces menu.
The steps to enable logging with CSIP Simple are described at: https://sourceforge.net/p/csipsimple/wiki/HowToCollectLogs/
Under Settings --> Debug tap on SIP Message Trace to start recording SIP messages.
Telephone For Mac:
Enabling debug information with Telephone (tlphn):