sipgate basic Help

Some steps to help keep your account secure

Your sipgate basic account is only one part of your overall online presence. The measures recommended in this article will help keep your sipgate basic account secure, but alone they may not be sufficient. The steps required to keep your online services, local network and devices secure will depend on how you use your sipgate basic service and also on your usage of the internet in general.


  • Change your web login password followed by your SIP password frequently. To change your web login and SIP passwords please see: 

Changing your web login password 

Changing your SIP password

  • Regularly update the firmware of your routers, VoIP phones and other connected devices. Most recent routers and VoIP phones can be set to update automatically.
  • Keep the operating systems and SIP software installed on your computers, tablets and smartphones up to date and regularly scan these devices for viruses, malware etc. with appropriate anti-virus and security tools.
  • If you use public computers or other shared devices, be sure to always log out of your account and make sure your login email and password are not stored or saved (e.g. by web browsers or password managers).
  • Exercise caution when using your sipgate VoIP service over public WiFi connections. Only use publicly available connections when you are sure you can reasonably trust your privacy will be respected.
  • Do not enable remote access or remote administration of your router or connected devices.
  • Do not permanently use the "DMZ" feature of your router for VoIP devices. This feature is only recommended for short, temporary testing.


Other passwords that should be frequently changed are: 

  • The administrator passwords to access the configuration interfaces of your routers, VoIP phones and any other networked devices connected to it.
  • The password to access your email account.
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