The following guide will help configure Grandstream adapters with your sipgate basic residential account and applies to all adapters from the HT series, e.g. HT502/503/701/702/704/801/802/812/814.
To configure your Grandstream you'll need your SIPID and SIP Password.
Follow the instructions in your device manual to access your Grandstream Adapter's Web Interface menus.
Under FXS Port, enter your sipgate basic residential account's SIP Credentials:
Under Advanced Settings set the STUN Server is: to:
You'll find the correct Firmware Server Path for your Grandstream at:
Testing your Phone's setup:
To test your phone's configuration, please dial the following sipgate numbers:
For further tests and information please click here.
If you have problems registering online or making calls, test with the STUN Server enabled.
To enable STUN, open the FXS Port menu and change NAT Traversal (STUN) to Yes.
Using Multiple Phones Behind the Same Router:
If there's more than one VoIP phone/device on the same local network, assigning each different local UDP ports will avoid port conflicts.
For each SIP Phone or device you add, increment the local ports used by 100.
For a Help article about local port numbering, please click here.
If you run into issues registering your phone online, with placing calls, or with audio quality the following Help Articles offer useful troubleshooting advice: