sipgate basic Help


 If you're purchasing a new IP Deskphone we recommend Snom, Yealink and Gigaset Deskphones:  

What types of VoIP phones and devices can I use?


 To configure your Snom, you'll need your SIPID and SIP Password.

 Follow the instructions in your Snom's manual to access your Snom's Web Configuration menus.

Under Setup, select an available Identity and enter your sipgate basic residential account details:

 Under Setup please open Advanced --> SIP/RTP:



 Under Network the NTP Time Server can be set to:


Testing your Phone's Set Up:

 To test your phone's configuration dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

For further tests and information click here.


 First test without the STUN Server included in your settings.

If you have problems with registering online or making calls, test with our STUN Server included 


Using Multiple Phones Behind the Same Router:

If there's more than one VoIP phone or device on the same local network, assigning each different local UDP ports will avoid port conflicts.

For each SIP Phone or device you add, increment the local ports used by 100.

For a Help article about local port numbering, please click here.


 If you have problems registering your phone online, with placing calls, or with audio quality try the troubleshooting advice in the following Help Articles:





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