sipgate basic Help

Grandstream GXP 280, 1200 and 2000 Series

 This guide will help to setup the following Grandstream devices with your sipgate basic account:

Grandstream GXP 1200, 2000, 2010, 2020, 280/285

 The devices in these model ranges are now End of Life or Discontinued. Our Support for the devices listed above is limited to this setup guide.

 To configure your Grandstream you will need your SIPID and SIP Password.

 Using the instructions in the device manual open the Web Settings menu of your phone.

Open the Account tab to start configuring your Grandstream:





Testing your Phone's setup:

 To test your phone's configuration dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

For further tests and information click here.


 If you have problems registering your Grandstream online or with making calls, test with the STUN Server enabled.

To enable STUN open Account x --> Network Settings and set the option NAT Traversal (STUN) to Yes.


Using Multiple Phones Behind the Same Router:

If there's more than one VoIP phone/device on the same local network, assigning each different local UDP ports will avoid port conflicts.

For each SIP Phone or device you add, increment the local ports used by 100.

For a Help article about local port numbering, please click here.

 If you run into issues registering your phone online, with placing calls, or with audio quality try the troubleshooting advice in the following Help Articles:



The settings in this guide won't be regularly tested for accuracy following updates by the manufacturer to firmware, etc. If you notice any problems with the settings in this guide, or if there are any additional settings, options or issues to be aware of, please let our support know. 





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