sipgate basic Help

Topping up your basic account automatically (recurring payments)

Setting up automatic top-up/crediting is always recommended, as it ensures your account is always credited and ready to make calls. It requires a credit card; automatic top-up via PayPal is not possible.

Automatic crediting is also required when booking a monthly-paid plan or feature.

 

The automatic top-up process is the same as with manual top-ups via credit card. At the final step you'll find the option to activate automatic crediting. You can't set up automatic crediting without performing a manual transaction first.

 


 

Please login to your sipgate basic account and find the account menu entry Account & Invoices:

Account_-_Fokus_-_Menu_-_Account_Invoices.png

 

Please select the £10.00 Top-Up button:

Account_Invoices_-_Top_Up.png

 

In the next step, please choose credit card:

Account_Invoices_-_Top_Up_-_Method.png

 

 

Please fill in the credit card details form, check the authorisation box and finish the transaction:

Account_Invoices_-_Top_Up_-_CC_Details.png

 

After the top-up has completed, you'll receive a success status message and also have the option to activate automatic crediting by selecting Yes:

Account_Invoices_-_Top_Up_-_AA_confirm.png

 

After clicking Yes we'll set up your automatic crediting to add £10 when your balance drops below £5.

The top-up values ("trigger amount" and transaction amount) and credit card details can be changed at any time

The maximum top-up value with automatic crediting is £50. This value changes only when you add monthly-paid features to your account.

 

Notes:

  • Successful top-ups should provide you with account credit immediately. 
  • You'll receive an email invoice every time we top up your account credit automatically.
  • If your top-up is not successful, please contact us immediately. Your credit card provider can also assist if a payment was rejected. After clearing the issue with your credit card provider, please initiate a chargeable call to trigger a new automatic crediting.

 

 

How do I change my Automatic Crediting settings?

How do I check if my account's Automatic Crediting is active?.

Where can I check my account balance?.

Information about VAT is available here.

 

 

 

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