sipgate basic Help

DrayTek Routers

 This guide will help set up the following DrayTek devices with your sipgate basic residential account:

Vigor 2110, 2130, 2710, 2750, 2760, 2820, 2830, 2850, 2860, 2910, 2920, 2930, Fly 210

There may be variations in the settings between different firmware versions. Only settings relevant to sipgate basic are detailed.

To configure your DrayTek you'll need your SIPID and SIP Password.


 Follow the instructions in your DrayTek's manual to access its Web Configuration menus.


 Open VoIP --> SIP Accounts:

 Select an available Index from the SIP Accounts list:




 Open VoIP --> Phone Settings --> RTP:


 If your DrayTek supports SIP ALG, please disable this option.


Testing your Configuration:

To test your phone's configuration, please dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

For further tests and information please click here.


 If you encounter issues after completing device configuration and your Draytek offers NAT Traversal Setting options, please test with our STUN Server included.

STUN Server:


 Be sure to change the DrayTek's User and System web login passwords:

 If you've issues with device registration or making calls, your DrayTek VoIP Log will contain useful information.

Please click here for information about how to capture your DrayTek's VoIP Log.

 To ensure reliable audio quality with some DrayTeks, QoS rules to prioritise VoIP traffic will be necessary. For assistance with Bandwidth management and Quality Of Service (QoS) rules please contact DrayTek Technical support.


Using Multiple Phones Behind the Same Router:

If there's more than one VoIP phone/device on the same local network, assigning each different local UDP ports will avoid port conflicts.

For each SIP Phone or device you add, increment the local ports used by 100.

For a Help article about local port numbering, please click here.


If you run into issues registering your phone online, with placing calls, or with audio quality the following Help Articles offer useful troubleshooting advice:

 DrayTek Support Pages and FAQs

General DrayTek Firewall setup information:

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