sipgate basic Help

Cisco SPA Deskphones

 The following guide will help configure Cisco SPA phones and devices with your sipgate basic residential account.

If you're purchasing a new IP Deskphone we recommend Gigaset, Snom and Yealink Deskphones:  

What types of VoIP phones and devices can I use?


 To configure your Cisco device you'll need your SIPID and SIP Password.

 Follow the instructions in your Cisco SPA's manual to open the Cisco SPA web configuration menu.

Click Admin Login and then select Advanced View. Otherwise all settings will not be displayed.

Open Voice --> EXT or Line to enter your sipgate basic residential account settings:

 Click Submit All Changes and then open the SIP tab:

 Under the Network tab set the NTP Time Server to:


Testing your Phone's setup:

To test your phone's configuration, please dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

For further tests and information please click here.


 If you have problems registering your Cisco SPA online, or with making calls, test with the STUN Server enabled under SIP --> NAT Support Parameters.

STUN Server:


Using Multiple Phones Behind the Same Router:

If there's more than one VoIP phone/device on the same local network, assigning each different local UDP ports will avoid port conflicts.

For each SIP Phone or device you add, increment the local ports used by 100.

For a Help article about local port numbering, please click here.


 If you run into issues registering your phone online, with placing calls, or with audio quality try the troubleshooting advice in the following Help Articles:



The settings in this guide won't be regularly tested for accuracy following updates by the manufacturer to firmware, etc. If you notice any problems with the settings in this guide, or if there are any additional settings, options or issues to be aware of, please let our support know.  




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