sipgate basic Help

Zoiper (Android & Apple iOS)

The Zoiper softphone is compatible with Android, Apple iOS, Windows, Linux, Mac and Windows Phone OS.

Zoiper is recommended for use with sipgate:
sipgate: Recommended Phones & Apps

sipgate is a Zoiper Approved VoIP Provider.

 

A pre-configured free version of Zoiper can be downloaded here.

After installing Zoiper, all you need to do up is enter your SIPID and SIP Password.

The steps for Zoiper with Android & Windows Phone will be similar.

 

After installing Zoiper, click Settings or Config and then: 

Select sipgate UK from the Providers List and enter your SIP-ID and SIP Password:
 

 

After entering your SIP-ID and SIP Password, Zoiper will register online.

With Zoiper for iPad and iPhone, click the Register button.

If Zoiper shows Registration Failed, re-check your settings and see the Troubleshooting section below.

 

Testing your Phone's Set Up:

Call the following numbers for free to test your phone's configuration:

  • 10000
  • 10005
  • 10020
  • 50000 (sipgate voicemail)

For further tests and information click here

 

If you've problems registering Zoiper online or making calls, test with and without the STUN Server enabled:

stun.sipgate.net

 

If you're using 3G/4G, please only enable lower bandwidth codecs:

Supported Audio Codecs and Nominal Bandwidth

 

 If you have problems registering your phone online, with placing calls or with audio quality see the following links and Help Articles for troubleshooting advice:

Zoiper Technical Support:

www.zoiper.com/en/support/questions

www.zoiper.com/en/contact

sipgate Help & Troubleshooting articles:

 

 

Notes:

Apple iOS:
To be reachable through Zoiper for more than 15 minutes please use the following settings with your iPad or iPhone.
With the following you will be able to register for up to two hours:

Settings --> Incoming Calls:

Force background: change inactive to active
Wi-Fi Keep Alive: change inactive to active

Windows Phone:
With Windows 8 it's not possible to run applications like Zoiper in the background. Currently, it will only be possible to receive calls on a Windows Phone when the application is in the foreground.
This is a limitation imposed by Microsoft on their operating system, not present with Android, Apple or Blackberry devices.
 
Android:
If you're encountering audio issues with Zoiper on Android phones, a change of audio drivers can help. Please open Zoiper and find the option under "Config" -> "Audio" -> "Audio driver". Please select "External Java Driver" and exit Zoiper. After a restart of your device the new setting should apply.
 
 
 
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