sipgate basic Help

X-Lite (Windows & Mac OS)

 Counterpath's X-Lite softphone can be downloaded for free here.

For system requirements and installation instructions click here.

 To configure X-Lite you will need your SIPID and SIP Password.

 Click Softphone --> Account Settings :

 Enter the following information to configure X-Lite with your sipgate basic residential account:

Be sure to use your SIPID and SIP Password, not your sipgate account's web login username and password.

 Under Transport select UDP :


 Click Okay. X-Lite will enable your account and register online:

If X-Lite fails to enable, recheck the details you've entered and try again.

If X-Lite still fails to enable, test with STUN Server enabled in Account Settings under the Topology tab:


Testing your Phone's Set Up:

 To test your phone's configuration dial the following sipgate numbers:

  • 10000
  • 10005
  • 10020

For further tests and information click here.


Using Multiple Phones Behind the Same Router:

If there's more than one VoIP phone/device on the same local network, assigning each different local UDP ports will avoid port conflicts.

For each SIP Phone or device you add, increment the local ports used by 100.

For a Help article about local port numbering, please click here.


 If you have problems registering your phone online, with placing calls, or with audio quality try the troubleshooting advice in the following Help Articles:



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