sipgate basic Help

I have forgotten my login password. How do access my account?

You can request a password change as long as you have access to the email address used to set up your account.

If you can't recall this email address, please use the account number (SIP-ID) instead and check all your email inboxes.

If you can't access the email address at all, please see this help centre article instead.



Please follow the Login button from our website, or use the direct link


If you're using a mobile device, please find the login in the mobile menu:


Please select Forgot Password? on the Login page:


Please enter the email address you registered the account with and select Request new password:


We will send a password reset email with further instructions to your email address:


Please check your email inbox and follow the provided instructions. If you don't see the email in your inbox, be sure to check your spam and junk mail folders.


Please click the link in the email within 24 hours to create your new login password.

For effective protection of your account, please use an alphanumeric password using both upper and lower case characters.




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