sipgate basic Help

Visual On-Phone Voicemail Indicator (MWI)

MWI, Message Waiting Indicator, is a commonly supported phone feature indicating that new voicemail messages have been received.

MWI typically involves a flashing light and optional audio alert with a dedicated button to quickly dial into your voicemail box.

To use the MWI feature your phone must be configured with your sipgate Voicemail box number.

MWI is offered in addition to free email notifications and optional SMS voicemail alerts.


MWI Configuration:

sipgate has tested and verified the operation of MWI with the following VoIP phones:

SNOM Fritz Box
Yealink Phonerlite



The SNOM voicemail 'Retrieve' button can be set up via the phone's web configuration menu:

- Under 'Setup' click on 'Function Keys'.
- Next,
in the "Retrieve" line under 'Type' choose "Speed dial"
- Enter 50000 under "Number".
- Click 'Apply' to save your changes.

A Snom phone can be set up to play a short beep as well as a Stuttering Dialtone to remind you when new voicemails are waiting (under 'Setup' --> 'Preferences')

Further information is available in SNOM's FAQs




To setup MWI on your Yealink phone:

- Click on 'Menu' --> 'Message' --> 'Voice Mail' --> 'Set Voicemail Code'.
- Enter 50000 and press Save.

To configure MWI via the Yealink web configuration menu open 'Account' --> 'Advanced':





Under the 'User' tab set the 'Mailbox Number' to 50000 and click on 'Save'.
Next, open the 'Server' tab and tick the 'MWI' box to enable the feature:




In the Gigaset web configuration menu under Settings --> Messaging --> Message Notification tick the Network Mailbox option to enable MWI.




Fritz Box

To activate MWI in your FritzBox's web configuration menu, click on 'Telephony' --> 'Telephony Devices' and then click 'Edit' next to the appropriate telephone.
Next click on 'Telephony Device Features' and enable the option "Message waiting indication on the telephone (MWI)".
Click "OK" to save your changes.

Dialling the following codes on a connected phone will completely activate or deactive MWI:
#97*0* - Activate MWI
#97*1* - Disable MWI



Other Phones:

Please refer to your phone's manual for your device's MWI configuration instructions.


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