My sipgate basic
Getting started with sipgate basic
My sipgate basic
- Which phone numbers are available?
- What is my sipgate basic phone number?
- What is my web login username?
- I can't login to my account
- I have forgotten my login password. How do access my account?
- Where can I find my SIP Credentials?
Signing up with sipgate basic
- Can I Transfer Existing sipgate basic Residential Account Over To My sipgate team Account?
- Do I have to pay fees to use sipgate basic?
- I live outside the UK. Can I have a sipgate basic account?
- Haven't received an activation email?
- Not offered a local UK number during account activation?
- Can I have more than one sipgate basic account?
Setting Up VoIP Phones & Devices
Softphones for Computers, Smartphones and Tablets
- General SIP phone configuration settings
- X-Lite (Windows & Mac OS)
- PhonerLite (Windows OS)
- Media5-fone (Android & Apple iOS)
- Bria (Windows, Mac OS)
- Telephone for Mac
ATA Adaptors, VoIP Routers & Phone Systems
- Grandstream HT Adapters
- Cisco SPA Adaptors
- Obihai Obitalk
- Linksys SPA & PAP2
- Grandstream DP715
- DrayTek Routers
IP Deskphone Configuration
- Snom
- Yealink
- Siemens/Gigaset
- Grandstream GXP 1100, 1400, 1600 and 2100 Series
- Cisco SPA Deskphones
- Panasonic IP DECT & Desk Phones
Troubleshooting & Problem Solving
- Testing your VoIP Phone
- Problems registering phones online
- Problems making and receiving calls
- Problems with audio and speech quality
- Local Port selection and Using multiple VoIP phones
- Problems receiving incoming calls
Account Balances & Billing
Billing & Invoices
- Billing & Invoices Overview
- Invoices
- What is my account balance?
- Changing or adding new credit card details
- Prepaid billing: Multiple Invoices
- Itemised Call List
Account Crediting
- Payment Methods
- Topping up your basic account manually (one-time payments)
- Topping up your basic account automatically (recurring payments)
- Changing or turning off your basic account's automatic crediting
- Is my sipgate basic account's Automatic Crediting active?
- Problems topping up your account or entering new credit card details?
Features & Functionality
Features
- Feature Store
- Booking Features
- Cancelling Features
- What Features are currently active?
- Voicemail
- Call Forwarding
Voicemail
- Uploading a personal voicemail greeting as MP3
- Recording a personal voicemail greeting
- Setting up your voicemail
- Voicemail Alerts (Email and SMS)
- Listening to your voicemail messages
- Visual On-Phone Voicemail Indicator (MWI)
Call Forwarding
Web SMS
Contacts & Event List
999 Emergency Services
Outgoing Caller ID
Phone Numbers
Phone Numbers
- Phone numbers available with sipgate basic
- Where can I check my sipgate basic phone number?
- Changing my sipgate basic phone number
- Can I have more than one phone number?
- Can I list my sipgate number in the telephone book?
- UK resident, but only offered UK 056 numbers at account activation?
Number Porting
- Porting my existing telephone number to sipgate basic
- How much does it cost to port my number to sipgate?
- How long will it take to port my phone number?
- Which service providers can sipgate port numbers from?
- Completing the Letter of Authorisation
- Can I port my sipgate phone number to another provider?
Products & Prices
Products & Prices
- sipgate basic Feature Store
- sipgate basic call rates
- Blocking expensive & international calls
- What does it cost to Forward Calls?
- Is my sipgate basic UK telephone number free of charge?
- Number Porting: Port Processing Charges